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Key Responsibilities

• Welcomes guests warmly, manages seating, and ensures a smooth dining flow based on reservations and guest preferences.
• Provides personalized support for guest needs including dietary requirements, allergies, and special occasions.
• Monitors guest satisfaction during service and support prompt resolution of concerns.
• Assists with Groups & Charters service execution, ensuring guest expectations are met consistently.
• Maintains presence on the floor during peak periods, ensuring adherence to Silversea Core Service Standards.
• Supports the Restaurant Manager in achieving outlet rating targets through effective complaint management, professional guest service, and accurate reservation and seating management.
• Oversees daily readiness of dining venues including table setup, cleanliness, mise en place, and ambiance.
• Assists with dining room logistics, ensuring smooth table rotation, section balancing, and efficient service flow.
• Coordinates with galley, bar, and hotel departments to guarantee accurate and timely service.
• Monitors equipment, linen, menus, and operational tools; reports maintenance as necessary.
• Supports inventories and stock control processes for service-related items.
• Performs any other duties assigned by the Restaurant Manager, even if not listed, demonstrating flexibility and leadership.
• Ensures Silversea Way service principles and F&B Core Standards are delivered and monitored appropriately.