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Primary Responsibility of the Role:

• To supervise guests ensuring the welfare of all pool users and undertake water based rescue of guests if required in the designated swimming pool(s) on a rota basis.
• Provide the highest level of guest service, maintaining high standards while striving to provide guest satisfaction. Ensure guest safety while in the pool and / or the deck area, by monitoring the pool area. Respond to any situation / incidents safely and promptly.
• Respond to any incidents and effectively deal with any guest issues or complaints.
• Keep the designated pool(s) and deck areas clear to minimise the risk of accidents.
• Ensure standards are maintained and that all hygiene and public health checks are undertaken as required and inform the Line Manager of required supplies and any equipment related issues.
• Open and close the pool area appropriately and in liaison with the Deck Department.
• Provide first aid assistance for minor ailments / accidents and contact the Medical team for more severe cases.
• Undertake CPR and perform basic life support functions if necessary.