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Responsibility and Authority

• Clearance Assistance:
• Assist the Second Purser in verifying visas, electronic visas, electronic ETAs, and other clearance-related documentation for guests.
• Collaborate with guests and crew to ensure the timely submission and verification of required documents.
• Stay updated on changing clearance requirements for various countries and assist in adapting to new procedures.
• Offer proactive assistance to guests who may not have submitted the required declaration, electronic arrival applications etc. before boarding, ensuring they understand the process and assisting them in completing necessary submissions promptly.
• Guest Check-In and Document Verification:
• Play a pivotal role in the guest check-in process, ensuring that all required documents, including visas, passports, and other travel-related paperwork, are thoroughly examined, and verified for compliance with entry requirements at each port of call.
• Collaborate closely with the check-in team to expedite the process, offering guidance to guests and promptly resolving any documentation issues to facilitate a smooth embarkation experience.
• EU Lisa and Other Verification Processes:
• Prepare and execute verification processes such as EU Lisa (electronic verification of entry eligibility) and other similar procedures as required.
• Manifest Management:
• Ensure passenger and crew manifests are prepared and submitted as required by various countries' requirements and electronic portals.
• Maintain real-time accuracy of passenger and crew manifests, ensuring that all changes, additions, and departures are promptly reflected in the documentation.
• Face-to-Face Inspections:
• Assist in handling scheduled and last-minute face-to-face inspections; reallocating resources to accommodate unexpected inspections while maintaining other responsibilities.
• Local Authorities and Pax/Crew Issues:
• Interact with local authorities and address any unusual occurrences or issues promptly.
• Assist other ship departments, such as Deck, Engine, Food & Beverage etc., with in-port requirements and passenger/crew issues.