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Key Responsibilities

•  Ensures that guest satisfaction is achieved and service procedures are followed at all times.
•  Ensure all Hotel Operations functions are carried out in compliance with the line’s Environmental Compliance Plan (ECP).
•  Responsible for promoting and maximizing beverage sales.
•  Supervises the Wine service in the dining outlets according to the daily schedule.
•  Works with the Sommelier when promoting Wine sales. Supports the Sommelier with the Seabourn Vintage program.
•  Helps to ensure that all beverage stocks in the bars and in lockers or pantries are used, stored and accounted for, following company policies and guidelines.
•  Provides prompt, attentive and courteous service to every guest in the assigned outlets and special events.
•  Maintains an attentive and proactive approach when it comes to offer a second round and ascertaining satisfaction with the product already served.
•  Knowledgeable of all complimentary products (wine and spirits) being offered to our guests.
•  Responsible for the correct and proper handling of all checks and sales transactions generated in the assigned dining outlets.
•  Responsible for helping to achieve the yearly goal for the bar scores in the guest
• comment cards.
•  Ensures that all drinks are served according to Seabourn recipes, standards and measurements.
•  Strives to always up-sell to better quality premium and super-premium products. By following wine menu presentation SOP.
•  Will follow Seabourn Name Recognition program and write tests accordingly.