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Key Responsibilities

•  Have full and comprehensive knowledge of all ship facilities and services.
•  Be a continual source of assistance and information to all our guests.
•  Maintain a high level of communication and provide feedback to the Asst. Housekeeper.
•  Be fully knowledgeable of in suite service, amenities, functions and systems.
•  Prepare the guest suite according to the guest preference and Company standards.
•  Familiarize the guests with all safety aspects and suite features upon arrival.
•  Create a memorable stay for the guests and follow up on all guest requests promptly.
•  Report any guest related concerns immediately to the Asst. Housekeeper.
•  Report for work on time and attend daily briefings.
•  Perform linen changes as per company standard.
•  Overall responsibility for the cleanliness, turn down service and appearance of all assigned suites.
•  Maintain all guest preference set ups in the suite and take primary responsibility of all living and sleeping areas of the suite.
•  Supervise assigned attendant in cleanliness of bathrooms and balconies.
•  Perform extra duties as scheduled
•  Control and safeguard all equipment and items used.
•  All suite services to be delivered to company standards.
•  Inspection form, standard set-up manuals and inspections performed by the Executive housekeeper or Assistant Housekeepers.
•  Pick-up and Delivery of laundry/dry cleaning for the suites.
•  Replenish the fruit plate daily as well as stocking the in-suite fridges and ensure glassware is always stocked and clean as per company standard.
•  Maintain flowers/Plants in all suites by refreshing and watering them regularly.
•  Provide shoeshine services upon request.
•  Assist with bookings and reservation for restaurants, SPA, shore excursions as required.
•  Assist and support the Attendant in all in suite service to ensure he/she succeeds.
•  Record and update the Assistant Housekeeper, updating guest history files on daily basis.
•  End of contract cleaning procedures for suites to be followed and completed prior to the sign off date, together with the Attendant.
•  Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
•  Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as a Suite Host/Hostess.
•  Perform evening watch and long watch duties as scheduled throughout each cruise.
•  Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
•  Follow the Name Recognition program as set out by the company.
•  Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
•  Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.
•  Assist Housekeeping Management with training of new personnel.