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Key Responsibilities:

• Guest Service Excellence: Promptly address guest requests and issues with a professional demeanor.
• Communication: Uphold premium service standards in all guest interactions, guided by the Front Desk Supervisor.
• Record Management: Accurately log guest details and escalate critical issues as necessary.
• Language Support: Provide translations and assist international guests per the Global Guest Service Program.
• Duty Fulfillment: Conduct phone and night duties with courtesy and efficiency.
• Privacy Protection: Comply with privacy policies during external communications.
• Financial Handling: Manage guest financial transactions in line with company policies.
• Program Support: Assist with the Mariner Loyalty Program and promote company services and apps.
• Professionalism: Maintain high standards of professionalism and support a positive work environment.
• Compliance: Adhere to health, safety, and environmental policies.
• Miscellaneous Tasks: Perform additional duties as directed by department heads