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RESPONSIBILITIES:

• Directs, coaches, supports, manages, and evaluates (in conjunction with the Hotel Director) the performance of all direct reports.
• Responsible for all policies, procedures and programming of activities relating to the smooth and efficient operation of the Cruise Program.
• Ensures that guest entertainment and activities are carefully integrated with all product offerings aboard the ship. Takes advantage of cross promotion opportunities.
• Responsible for liaising with other department heads to create synergy to provide the best overall product and resultant ratings and maximize revenue.
• Responsible for guiding his/her team to develop activity programming sensitive to guest demographics and itinerary fluctuations.
• Prepares a Cruise Director’s Report (in memo form) at the conclusion of each voyage and sends the report via email to shoreside.
• Ensures that the accounts, records, and reports for which he/she is responsible are completed and submitted to shore side on a timely basis.
• Responsible for the training and counseling of all the staff under his/her supervision.
• Communicates to guests the landing procedure for each port.
• At the Master’s request, assists at entertainment functions.
• Responsible for the effective administration of the ordering and distribution of guest gifts and prizes.