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RESPONSIBILITIES:

• Service designated Concierge Guests by providing personalized itinerary planning, acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that may arise (i.e. spa or dining reservations)
• Deliver the highest level of personalized service and actively interact with Concierge Guests in 32 to 154 staterooms (dependent on vessel) daily, showcasing integrity and efficiency
• Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented. Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards
• Be instrumental in crafting an environment and performing service that is second to none ensuring all Guest requests are implemented in a timely manner