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RESPONSIBILITIES:

• Maintains a high level of guest satisfaction by ensuring seamless service and resolving guest concerns promptly. Makes key decisions aimed at enhancing the guest experience, contributing to the company’s goal of providing the ultimate travel experience.
• Directs and supervises all food and beverage service functions in the Solis, with a focus on overseeing Room Service operations during breakfast and lunch as directed by the Maitre D' Hotel.
• Establishes and maintains a strong working relationship with the Solis Chef de Cuisine to ensure smooth coordination between the kitchen and service teams.
• Ensures the continuous development and professional growth of the team by providing regular feedback, conducting training sessions, and performing performance assessments. Supervises, trains, and evaluates the performance of the Assistant Maitre D' Hotel, Assistant Sommelier, Senior Waiters, Waiters, and Service Utilities to ensure high standards of service and team effectiveness.