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RESPONSIBILITIES:

• Maintain the highest level of guest satisfaction by answering inquiries, offering suggestions and being proactive if a problem occurs to guests, by following the MSC Fleet Standard Procedures. Socialize, welcome guests, contribute to social events and functions taking place throughout the ship.
• To be available for at least one meal per cruise with tour leaders and guests (Breakfast, lunch or dinner)
•  An allowance of 20 USD dollars it is to be assigned per day to offer drinks to Guests in the company of Caissa tour leaders. Any unused part of the allowance is cancelled and is not carried over to the following cruise. The words “Hosting Guests” should be written on the bar bill so these expenses are not confused with personal consumption.
• Only nonalcoholic drinks are allowed to be consumed in the company of Guests.
•  To dine with guests in the Specialty restaurant if invited by Guests. In this case the dinner will not be charged to the Cruise Ambassador but directly to F&B department
•  To accompany Guests on excursions, only after authorization from Cruise Administrator and Caissa Tour Leaders.
•  It is not allowed to invite tour leaders into crew areas. The only exception is the MSC crew party when it is scheduled in a Guest area. Permission needs to be given by the Hotel Director.
•  It is permitted to be in a Guest area after 2 am only if they are performing Guest duties. Hospitality desk Orientation talks
• Perform the requested hours at the dedicated hospitality desk.
•  Prepare and deliver a comprehensive talk for The Caissa group Leaders, at the beginning (welcome), and at the end (farewell) of each cruise.