Search

RESPONSIBILITIES:

• Directs, coaches, supports, supervises, and evaluates (in conjunction with the 1. Hotel Director).
• The performance of all direct reports.
• Directs the overall housekeeping function onboard the vessel. Oversees the assignment of duties and responsibilities for the Assistant Chief Housekeepers. Observes and evaluates staff and work procedures to ensure quality standards and service are met.
• The Chief Housekeeper is responsible for cleaning and maintaining all the Crew areas.
• The Chief Housekeeper is responsible for keeping overtime within the allotted budget amount and will be responsible for any overtime needs.
• The Chief housekeeper is responsible for consumable and replaceable items
• Reviews outside audit findings and performs regular self-audits. Consumable and replaceable purchases must
• Be within the allocated budget.
• Always monitors United States Public Health (USPH) and Outbreak Prevention Plan (OPP) procedures for sanitation and cleanliness and monitors workstations and staff for adherence to those procedures. Enforces and follows USPH cleaning procedures for all assigned areas and related equipment.
• Investigates and resolves housekeeping quality and service complaints in a timely fashion and always with a view to exceeding the expectations of our guests.
• Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Ensure that all housekeeping equipment is maintained and inventoried on a monthly basis.
• Reports equipment shortage or equipment that needs to be serviced to shipboard and shoreside management.
• Responsible to ensure that proper documentation is done on any disciplinary action for Housekeeping Staff (Action plans, Verbal, and Written documentation).
• Responsible for coaching and training staff on housekeeping standards.
• Oversees Main Laundry Operation
• Will be required to meet the housekeeping appearance/cleanliness and service scores set forth by the company.