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RESPONSIBILITIES:

• Responsible for keeping ship straight in our bars, lounges, service bars, beverage stations and bar storage areas
• Ensures all Beverage machines and equipment are maintained and repaired
• Conducts regular inspections of all Bar and Beverage areas ensuring that any shortfalls in cleanliness or standards are corrected
• Monitors Work and Rest hours for all Bar and Beverage staff ensuring MLC guidelines are adhered to
• Ensures all Bar and Beverage staff operates above USPH standards
• Ensures the highest possible standards of guest service are provided and listens and responds to Sailor and Crew concerns and questions
• Ensures that all new Crew Members within Bars and Beverage areas receive proper training until they are fully aware of the company policies and procedures
• Reports to the Food & Beverage Director any guest complaints and feedback and where possible finds solutions and seeks improvements
• Ensures that all Bars, Bar areas and Beverage stations adhere to advertised opening and closing times
• Responsible for the appearance and operating manner of the Bar and Beverage crew
• Monitors and reports on Bar and Beverage sales and costs ensuring that outlets within their department operate within established budgetary guidelines
• Prepares appraisals for individuals under their remit in accordance with Virgin Voyages policies