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RESPONSIBILITIES:

• Oversee the smooth organization and operation of the housekeeping department.
• Ensure maintenance and cleanliness of all areas, including guest cabins, public areas, and crew spaces.
• Assist housekeeping team with guest cabin cleaning and service, including turndown service and embarkation setup.
• Welcome and greet guests professionally according to company standards.
• Monitor distribution of items to cabins and ensure proper storage practices.
• Create purchase orders and monitor delivery controls for supplies and equipment.
• Manage uniforms, delivery and returns, condition.
• Involve in onboarding of new housekeeping staff.
• Evaluate housekeeping team performance, providing feedback and performance action plans when required.
• Ensure the team is familiar with all docking locations and shore excursions.
• Review guest feedback and address housekeeping-related issues.
• Conduct regular training sessions with the housekeeping team.
• Manage all guest and crew laundry operations, including crew uniforms.
• Ensure correct handling of all equipment, machinery, and chemicals.
• Ensure the department fully understands designated safety roles, duties, and in-port manning responsibilities.