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RESPONSIBILITIES:

• Oversee entire service department, ensuring professional, courteous, and consistent service aligned with company standards.
• Maintain up-to-date knowledge of company SOPs and ensure their implementation.
• Communicate relevant information effectively within the team and across departments.
• Support daily operations, including stepping in at service stations when required.
• Prepare staff duty schedules in compliance with labor regulations.
• Ensure the team is knowledgeable about the vessel’s itinerary, docking locations, and shore excursions.
• Foster a positive, collaborative working environment across all departments, promoting open and respectful communication.
• Conduct regular briefings and meetings to ensure smooth information flow; participate in department meetings led by the Hotel Manager.
• Lead frequent training sessions with the team and train properly new team members.
• Evaluate performance of the team providing feedback and implementing performance-enhancing action plans when necessary.
• Monitor and enforce disciplinary actions according to company standards.
• Support talented team members by recommending career development steps following HR policies.
• Maintain thorough knowledge of food and beverage menus and guest offerings.
• Review cruise feedback and address issues within the team, taking appropriate corrective actions.
• Accommodate guests’ dietary requirements and recommend suitable alternatives.
• Conduct guest presentations, such as menu briefings or service demonstrations.
• Ensure cleanliness and hygiene compliance in both front-of-house and back-of-house areas according to HACCP and legal standards.