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RESPONSIBILITIES:

• Oversee entire service department, ensuring professional, courteous, and consistent service aligned with company standards.
• Maintain up-to-date knowledge of company SOPs and ensure their implementation.
  
• Communicate relevant information effectively within the team and across departments.
  
• Support daily operations, including stepping in at service stations when required.
  
• Prepare staff duty schedules in compliance with labor regulations.
  
• Ensure the team is knowledgeable about the vessel’s itinerary, docking locations, and shore excursions.
  
• Foster a positive, collaborative working environment across all departments, promoting open and respectful communication.
  
• Conduct regular briefings and meetings to ensure smooth information flow; participate in department meetings led by the Hotel Manager.
  
• Lead frequent training sessions with the team and train properly new team members.
  
• Evaluate performance of the team providing feedback and implementing performance-enhancing action plans when necessary.