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Essential Responsibilities:

• Interact with Sailors and provide beverage information, promoting drinks and/or upselling premium brands. They will also suggest coffee blends or preparation descriptions.
• Suggest and serve other menu items such as pastries, sweet and savory snacks.
• Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary.
• Carries out clear down routines after service and ensures the appearance and condition of all items including glasses and bottles meet Virgin Voyages standards.
• Notifies Asst. Beverage Operations Manager of any complaints raised and seeks to resolve.

Additional Responsibilities:

• Partakes in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept and staff members work according to their respective job descriptions.