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Job Description

Carnival UK (P&O Cruises & Cunard) are pleased to present an exciting opportunity onboard our ships in the guest experience operation as a Seasonal Pool Supervisor.

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Join us on our journey, apply now.

Seasonal Contracts are available during our UK school holiday seasons (various dates available) to help us ensure the safe supervision and cleanliness of the pool and surrounding area, following all service standards and department policies and procedures. We offer short contracts of 1-8 weeks depending on availability and requirements onboard. All Seasonal crew must complete a minimum of 4 weeks onboard in a full 12 month period to ensure that we can best utilise qualifications, training & experience. These flexible contracts mean that you can work around other commitments you have at home.

Primary Responsibility of the Role:

• To supervise guests ensuring the welfare of all pool users and undertake water based rescue of guests if required in the designated swimming pool(s) on a rota basis.
• Provide the highest level of guest service, maintaining high standards while striving to provide guest satisfaction. Ensure guest safety while in the pool and / or the deck area, by monitoring the pool area. Respond to any situation / incidents safely and promptly.
• Respond to any incidents and effectively deal with any guest issues or complaints.
• Keep the designated pool(s) and deck areas clear to minimise the risk of accidents.
• Ensure standards are maintained and that all hygiene and public health checks are undertaken as required and inform the Line Manager of required supplies and any equipment related issues.
• Open and close the pool area appropriately and in liaison with the Deck Department.
• Provide first aid assistance for minor ailments / accidents and contact the Medical team for more severe cases.
• Undertake CPR and perform basic life support functions if necessary.