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Essential Duties and Responsibilities

Operational

Assist guests by:

• Responding to enquiries.
• Running errands.
• Delivering items as required.
• Handling luggage when requested.
• Helping them gain entry to their cabins.
• Direct all guest complaints to the Concierge.
• Ensure up keep of wheelchairs and wheelchair area.
• Assist guests with special needs during embarkation, disembarkation, and tours.
• Assist the Travel Concierge Desk by delivering tour tickets.
• Provide guests with accurate information about all ship services, facilities and activities.
• Deliver the content of the Bell Boy’s Box to guest suites promptly.
• Deliver newspapers, Currents and other relevant information to distribution point.
• Ensure the Reception desk, back office and Bell Boy’s areas are clean, tidy and in order at all times.
• Assist with loading and off loading of luggage and provisions if requested.
• Assist with relocating Guest from one stateroom to another.
• Set up and prepare the Captain’s meeting room with pastries and beverages before arrival in each port for ship’s clearance (R class)
• Set up the Captain’s meeting room with pastries and beverages for the various meetings held during the cruise.
• Collect beverage and amenities requisitions prepared by the Asst. Housekeeper.
• Prepare and deliver Champagne to the Concierge Level staterooms on embarkation
• In charge of Chemical locker; chemicals placement and general condition under supervision of Assistant Housekeeper