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Key Responsibilities

• Consistently exceeds Restaurant defined targets by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.
• Assist guests during the dining hours with wine recommendations, service and selections for perfect pairings with their meals.
• Actively ensures that beverage service teammates in the assigned dining locations are working together as company ambassadors and making a positive and professional impression at all times.
• Promotes and ensures integration of Medallion Class products, services and applications.
• Hosts and ensures proper set-up of all wine tastings. Works closely with Culinary and Dining teams on wine and food pairing dinners and special events, as instructed by the F & B Director.
• Maintain all wine storage area inventory, updated and reconciled with physical inventory.
• Drives the Service Excellence culture and platform by continually reviewing guest comments and feedback, as well as circulating in assigned areas, to ensure satisfaction.
• Responsible for achieving and exceeding guest satisfaction standards and rating for wine service consistent with company goals. Personally gets involved with handling guest concerns.
• Ensures that all guest orders are processed promptly and accurately through the onboard POS system.
• Confirms all charges on company accounts are processed correctly and in a timely manner, and any inconsistencies are escalated to senior management.
• Accountable for all wine stock held in the assigned location.
• Monitors all wine sales & promotions and ensures teammates are actively promoting sales while maintaining a guest-centric approach.
• Owns their experience areas and oversees the implementation and execution of our wine program in alignment with the Princess Cruises standards for consistency in the guest experience.
• Conducts daily/weekly wine training for all front-of-house ranks in the Food & Beverage department.
• Ensures cleanliness and proper storage is maintained in the wine cellar and the wine displays as per public health standards.
• Promptly performs all other job duties as assigned by senior management.

Skills, Knowledge & Expertise

• Extensive working wine knowledge with a WSET, ISG, CMS or SWE certification.
• Minimum of 2 years’ experience being part of a beverage service operation is required (Four star and above preferred: Hotel Resort or Restaurant); or one year of experience being part of a beverage service operation on a cruise ship is recommended .
• Exceptional communication and interpersonal skills.
• Excellent computer software skills required (Word; Excel; Outlook etc.)
• Ability to speak and write English fluently. Proficiency in at least one of the following languages would be an advantage - Spanish, French, Italian or German.
• Ability to interact with others in a culturally diverse and dynamic environment.
• Extensive knowledge of varying wine and beverage brands, trends and quality.
• Knowledge of new and old-world wines, including food and wine pairing, with the capability to conduct wine tasting sessions for large groups of guests, officers and/or teammates.
• The ability to train other members of the Food & Beverage Team on making wine recommendations and on correct service standards