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Key Responsibilities

• Creates a comfortable, elegant atmosphere by always preparing table settings and maintaining service stations in accordance with all company standards.
• Understands the food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs.
• Manages orders for assigned areas using on-board tools and technology.
• Delivers food and beverages as requested, on time, in the correct service order and according to brand standards.
• Ensures service procedures are followed during meal times, including clearing and cleaning tables to brand standards.
• Cultivates a memorable connection with each guest by always showing genuine interest during service and remaining fully engaged throughout the cruise.
• Always observes and identifies guest preferences and adapts service accordingly, anticipating guest needs.
• Understands the facilities, product and service expectations of their area and promptly rectifies any deficiencies that would negatively impact the guest experience.
• Utilizes expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences.
• Maximizes wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience.
• Ensures that orders are recorded promptly and accurately through the on-board POS system.
• Promotes Specialty Dining venues to enhance the guest dining experience and strives to exceed set targets.
• Sensitively executes sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.

Skills, Knowledge & Expertise

• Minimum of three years fine dining experience as a Waiter or Restaurant Supervisor in a large hospitality setting (Luxury Hotels/Resorts). Additionally a minimum of one year Cruise ship experience as Waiter or in a similar role is strongly suggested.
• Good knowledge of fine dining service standards and international cuisine. Good knowledge of wine is also required.
• Fluent in English, both verbal and written.
• Understanding of the fundamentals of guest service and the ability and willingness to provide outstanding service to our guests.
• Motivation to excel in all aspects of the role.
• Personable communicator with excellent social skills and a warm, friendly and caring personality.
• Ability to consistently surprise and delight guests throughout their cruise experience.
• Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.