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What you’ll be doing:

Train, coach and develop onboard talent:

• Understand and incorporate key behaviors from Starboard’s sales training into training/coaching
• Before visiting/sailing, connect with shoreside leadership (District Managers) to understand the state of the business onboard as well as the profiles of current Fine Jewelry and Swiss Timepiece specialists and TSMs onboard.
• Upon visiting/joining ships, partner with onboard leadership to understand state of the business and current performance of Fine Jewelry and Swiss Timepiece specialists and TSMs onboard.
• Meet with all individual Fine Jewelry and Swiss Timepiece specialists and TSMs to build rapport and establish credibility and reason for being onboard (to elevate their performance).
• Provide small group/1:1 training onboard, particularly while the ship is in port, targeted at modeling Starboard’s sales behaviors and driving metrics such as meeting targets, PPD, AUR, U/Tx, Total Sales and others as prescribed by Starboard management.
• Be present and visible in the jewelry/watch boutiques while the shops are open and observe sales behaviors of Fine Jewelry and Swiss Timepiece Specialists and TSMs to assess performance, strengths and opportunities.
• Conduct follow up 1:1 coaching with all specialists regarding strengths and opportunities as aligned with Starboard’s sales training and individual experience
• Share insights with onboard leadership and District Managers before departure along with further coaching guidance to onboard leaders

Sustain performance between ship visits/sailings:

• Engage + follow up with shipboard specialists/TSMs and leaders to sustain learning and ongoing coaching
• Track all individuals trained/coached using Starboard’s systems of record
• Maintain regular connections with onboard staff using tools such as Talent LMS messaging/Discussion Boards
• Recognize and congratulate top performers as reflected in leaderboards
• Status with shoreside District Manager and shipboard leaders regarding ongoing coaching of specialists/TSMs
• Monitor and track individual performance via leaderboards and PowerBI reports
• Maintain connections with the ships post sailing to continue to drive behaviors
• Work on additional strategies for driving learning onboard as well as considering new innovative ways of delivering training
• Work with Director of L&OD to create Fine Jewelry/Swiss land-based certification school
• Assess the overall team to identify potential talent for future roles as fine jewelry and Swiss timepieces specialists, ensuring a continuous pipeline of skilled professionals
• Presentation Skills: The capability to deliver training in a clear, engaging, and professional manner, both in-person and through written materials or virtual (manuals, digital resources, etc.)

What we’re looking for:

Education & Experience:

• ​Experience in training, must demonstrate confidence in this area
• ​Strong command of English language; tone and inflections (and other language requirements as dictated by the itinerary and demographic)
• ​Proven track record driving sales performance through including events, networking and clienteling. (Luxury experience preferred.)
• ​Minimum 6 months shipboard experience is preferred.
• ​High School diploma or equivalent; associate degree and focus in marketing preferred
• Knowledge, Skills & Abilities:

• Exceptional social savvy, effortlessly communicating across diverse cultural landscapes with both guests and team members.
• Proactively builds meaningful client relationships, turning connections into lasting partnerships.
• Crafts and maintains a strong personal brand, embodying a high-value presence that inspires trust and admiration.
• A natural storyteller with a flair for crafting compelling scripts that captivate and engage.
• Master of time management—balancing priorities with flexibility, adaptability, and an unwavering focus on results.
• Radiates positivity and energy, creating an engaging atmosphere that draws others in.
• Embodies integrity and professionalism, setting the standard for business excellence.
• Inspires and motivates teams to aim high and achieve outstanding outcomes.
• Brings rock-solid planning, coordination, and organizational skills to every challenge.
• Driven by an entrepreneurial spirit, brimming with creative problem-solving skills to drive sales and innovation.
• A collaborative team player who thrives in fast-paced, dynamic environments.
• Tech-savvy with expert-level proficiency in Microsoft Office 365, particularly PowerPoint wizardry.