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IT Related Responsibilities

• Day-to-Day Support:
• Maintain stateroom IPTV and WiFi system and its infrastructure, provide day-to-day operational support for stateroom TVs, stateroom network switches and access points, digital signage, the Broadcast Center and the satellite TV System including antennas and receivers.
• Assist with maintenance of the onboard satellite internet system and its infrastructure including antennas and modems, provide day-to-day operational support for guest/crew and admin connectivity, record and troubleshoot issues, liaise with the satellite vendor.
• Be the escalation point for front-line staff for guest and crew with the use of satellite internet, mobile app and IPTV.
• Train front-line staff on first-line support of satellite internet, mobile app and IPTV, maintain documentation.
• Provide operational support for desktops, laptops, peripherals, mobile devices as well as user support.
• Manage onboard IT inventory as directed by the IT Officer.
• Assist with receiving, tracking and off-loading all IT-related equipment on and off the vessel.
• Assist with daily, weekly, monthly checklist tasks as instructed by the IT Officer.
• Submit a weekly status report to the IT Officer in charge.
• Create a hand-over report for the incoming IT Support Specialist.
• Scope of supported systems:
• Monitor, administrate through GUI where applicable, troubleshoot, replace hardware, document:
• - Guest and crew digital technology systems including IPTV, TVRO and mobile app
• - Stateroom guest and crew technology including TV
• - Digital signage
• - Satellite internet systems including infrastructure (VSAT)
• Assist with installing, imaging, setting up, repairing and replacing shipboard PCs, laptop, tablets, phones, printers, scanners and network equipment such as switches, WiFi access points
• Create and manage incident tickets.
• Train end-users on guest technology systems.
• Leadership:
• Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement, and personal presentation.
• Adapt to a 24/7 environment for up to 6 months at a time and participate in an on-call rotation for assigned systems.
• Represent the IT department and the brand in a positive and professional manner.
• Ability to interface with all levels within the organization.
• Policies / Procedures:
• Fulfill emergency duty as assigned in the Ships Mustering System; ensure attendance to applicable trainings in a timely manner and educate themselves on any written communication to execute any emergency function efficiently.
• Follow and adhere to all fleet regulations related to health and safety procedures, training, and requirements.
• Follow HESS policies and procedures provided by shore side Fleet IT, Ships management and the Company.
• Note:
• Other duties may be assigned at ship management’s discretion including but not limited to Health, Environmental, Safety and Security.
• Must be able to lift up to 50lb, walk stairs, stand for a prolonged period of time.