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Responsibility and Authority

• Guest Experience
• Demonstrates a genuine concern for guests’ wellbeing at all times;
• Pro-active approach to problem solving;
• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
• Operational and Administrative
• Crew Clearance and processing port documents required for crew;
• Maintain Ship’s Articles;
• Organizes and arranges crew sign on;
• Fidelio Data Entry:

1. Verify passport info and personal details in Fidelio;
2. Assign Ops #s in Fidelio;
3. Check the safety # has been added by the Safety Officer;
4. Enter All Seaman’s book info;
5. Home address to sign on sheet;
6. Emergency contact info to sign on sheet;
7. Check Sign off crew out of Fidelio;
8. Add Sign on Crew to Fidelio;
9. Balance Fidelio to Crew movement each day.

• Balance Crew Figures in Fidelio in accordance to day’s crew movement;
• Performs all Crew Purser departure tasks as out lined;
• Assign crew cabins for sign ons;
• Prepare & Print Crew Passes;
• Responsible for all crew cabin assignments and for completion of crew cabin assignment track sheet;
• Responsible for Crew cabin changes;
• Prepare all paperwork for Ship’s clearance;
• Send pre arrival info to all ports and manifests;
• Send daily expected crew movement internally and externally;
• Arrange visas for crew signing off;
• Prints off crew flight details for ICS / SSSL crew from Apollo system and OCI / RSSC crew flights from email;