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Key Responsibilities

• Guest and Team Member Experience
• Contributes positively to guest satisfaction by fostering interpersonal relationships with guests, proactively addressing service and product deficiencies, and following up on feedback. As a brand ambassador, assists guests by providing accurate information.
• Leads and effectively communicates with Team Members, Managers, and Guests.
• Provides excellent service. Showcases attentiveness and patience for customers through positive body language even when under pressure, with a genuine smile.
• Operational Effectiveness and Managing Company Resources
• Maintains comprehensive knowledge of food and beverage menus, service standards, classical cuisine, and the ability to identify international items and their allergens, with broad knowledge of international beverages by geography.
• Ensures compliance to standar operating procedures.
• Supervises The Colonnade team during service, ensuring proper execution, support, and coordination, while overseeing special orders, standing orders, and guest dietary requirements.
• Team Engagement and Communication
• Maintains a good working relationship with your team, all other departments, managers & superiors.
• Speaks up to share ideas or information on important issues.
• Demonstrates teamwork with the team and all other departments
• Safety and Compliance
• Ensures compliance to safety protocols of public health as defined by internal processes, external, and governmental regulations. Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
• Regularly participates in onboard safety trainings & procedures.
• Always complies with all Fleet Safety regulations, including mustering guests