Search

Job Summary / Job Description

• The primary responsibility of the Head Waiter is to ensure quality service to the guests by leading and motivating the restaurant staff.

What's expected

Essential Duties and Responsibilities

Operational:

• Create a positive and innovative atmosphere which encourages the restaurant staff exceed guest expectations.
• Exhibit the company service culture, by being polite, courteous, and accommodating at all times.
• Possess thorough knowledge of the company operations policies as described in the Restaurant Operations Manual.
• Exhibit the company service culture, by being polite, courteous, and accommodating at all times.
• Possess knowledge of Food Operations such as menu knowledge, cooking methods applied, menu cycles and presentation standards.
• Remain confident when dealing with negative situations, convince others to have ideas and create new options.
• Provide supervision in different outlets as assigned.
• Practice professional and clear communication skills.
• Monitor supervisor performance, using correct language and ensuring fairness and respect to all.
• Possess knowledge of Asian fusion cuisine, required mise en place, cooking techniques, and product varieties and specifications.
• Possess knowledge of Asian beers, Sake and its culture, and the different ways of producing and serving it.
• Possess knowledge of tea, places of origin, different culture and growths, leaf specifications and aligned qualities.
• Ensure that procedures are in place for using expensive equipment to minimize breakage.
• Maintain the par level in place.
• Inform the Restaurant Manager of all guest issues such as special requests, suggestions and complaints.
• Communicate all relevant information to the Maître d’ in charge when assigned to the Terrace Café/La Veranda.
• Assign work schedules and side duties for all restaurant staff.
• Monitor the assignment of service stations to all restaurant personnel based on their performance, attitude and ability, without showing preference or discrimination.