Search

Responsibilities:

• Supervise and train IT Technicians
• Managing Service Request Queues ensuring that all SR’s are delivered within SLA including software and hardware
• Proactively monitor key applications and hardware and resolve or escalate issues as required
• Carrying out proactive maintenance of Ships IT hardware
• Proactively carry out problem management and identify root causes of issues and reducing incidents onboard and identify areas for service improvement and provide recommendations to the Technology Department ashore
• Assist shore and onboard project teams throughout a project lifecycle from requirements gathering to implementation and service transition
• Join the Project Team as Ships IT SME for large projects such as newbuilds and refits
• Ensure all ships IT inventories are maintained
• Ensure all Ships IT systems remain secure through application of security patches, updates and regular monitoring of systems and applications
• Assist with the security and fault-finding of Shops OT systems when required
• Follow and actively promote IT Security and compliance process and procedures onboard
• Ensure that all tasks are carried out safely and in accordance with all current safety and company regulations
• Provide assistance to other crew members as required