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RESPONSIBILITIES

• Consistently exceed revenue budget and guest ratings for the Perspective Studio by building strong rapport with guests, delivering high guest experience and provide the highest levels of product and services.
• Effectively communicates all relevant options to guests while using effective booking/sales techniques.
• Maintain the studio and all equipment used for Perspectives program. Keep the studio to a high professional standard of organization and cleanliness. Takes accountability for correctly protecting issued equipment and company assets through proper handling and security procedures.
• Work to short deadlines and complete all session bookings and orders as required.
• Be present at and participate proactively in all Photo Department Team Meetings in conjunction with the Photo Manager.
• Practice, implement and respectively listen to all feedback and training being received from the Management.
• Lead the Photo team to improve their skills and continuously improve booking quality.
• Positively and proactively drive the Photo Team to make consistent high-quality bookings for the studio and always lead by example.
• Create a cruise plan for each voyage, identifying activities that will generate the guest interactions, bookings, sessions, and sales consultations to generate the budget.
• Provide end of cruise analysis, reporting and sales information in an accurate and timely manner to both onboard and shoreside management.
• Check company emails daily, responding when required in a timely and professional manner.
• Assist with and participate in workshops, seminars and presentations with Guests as scheduled by the Photo Manager.
• Interacts with guests directly at various events, observing and identifying Guest Preference and adjusting service, accordingly, anticipating guest needs, and engaging in conversation while showing genuine interest.
• Always respond immediately to any Guest service issues, escalating to Photo Manager if necessary.
• Effectively handle guest requests and questions (Perspectives Studio, photo department and general shipboard issues) while seeking assistance from Photo Management for any questions unable to answer confidently.
• Uses POS to accurately charge each transaction.
• Consistently produce correctly exposed, focused, and composed images, meeting Perspectives Studio standards.
• Travel to locations in the ports of call during the cruise to photograph guests in the local environments, and capture professional, high quality, images.
• Shoot Wedding, Vow Renewal or other special ceremonies as required.
• Edit shoots and place orders each cruise within the specified deadlines in SOP.
• Demonstrate confidence in execution of all Perspectives Studio services seeking immediate guidance from Photo Manager and/or the Fleet Perspectives Manager when unsure of anything and prior to giving Guests misinformation.
• Always maintain professional, effective, and motivated working relationships
• Always performs all duties in accordance with applicable policies and procedures, and other internal, external, and governmental regulation as directed.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.