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Responsibilities

• Assist the Cellar Master in directing the activities of beverage team.
• Assist the Cellar Master in implementation and execution of corporate policies and procedures within the Beverage Department as they relate to wine sales.
• Assist guests during the dining hours with wine recommendations and selection for perfect pairing with their meals, decanting of the wine and wine service.
• Ensure that all wine is served in proper glassware and in proper condition.
• Maintain all beverage wine lists / Vinu tablets and Micros / Symphony wine prices to be accurate, up to date as per the tariff and free of errors.
• Maintain all Wine Locker and Vinu inventory, updated and reconciled with physical inventory. o Controls, measures and reports assigned outlet performance to the Cellar Master on a daily basis and takes required corrective action to ensure operations are in accordance with the company standards and objectives.
• Responsible for achieving and exceeding guest satisfaction standards and rating for wine services consistent with company goals. Personally gets involved with handling guest concerns. Introduces him/herself to VIP’s and Suite guests within 24 hours of boarding. Identifies wine drinkers and wine lovers early in the cruise and guides his team to make good recommendations and practice up-selling.
• Responsible for the programming and proper execution of the ‘Blend’ program (KODM and NSDM only). Ensuring that all equipment, including audio-visual, and collateral materials are up to date and set up 15 minutes prior to opening.
• Hosts and ensures proper set-up of all wine tastings, ‘Sip & Savor’, daily wine blending seminars at Blend, spirits & cigar tastings etc. Works closely with Culinary team on wine and food pairing dinners and special events as instructed by the Cellar Master.
• Lead beverage service experiance in the Specialty restaurants and Main Dining Rooms in a during all meal periods. Ensures proper mise-en-place are set up ahead of service.
• Assists on any project as assigned by the Cellar Master or Beverage Manager.
• Ensures that all reporting to the Cellar Master/ Beverage Manager is completed in a timely manner.