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RESPONSIBILITIES: 

• Provide an epic experience for our guests at all times by ensuring appropriate management of tables, reservations, availability and accompanying special requests to the best of your ability.
• Maintain complete knowledge of all menu and concepts, table management, server stations
• Responsible for providing support to all restaurant team members, helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew
• Responsible for training restaurant teams on respective food/beverage menus, standards and steps of service
• Responsible for cross training crew members in other departments in order to find the right fit of future teams
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet
• Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback and preferences of our sailors.
• Informs the Restaurant Manager on all Sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve
• Assigns service stations to the service staff from the respective assigned outlet based on performance and ability
• Ensures that all health rules and regulations such as USPH are maintained and adhered to and, where necessary, provides training to other members of the Restaurant team
• Ensures that Sailor’s orders are correctly entered into the system and monitors tabs for any corrections necessary
• Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
• Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if
• Sailors/Crew are in danger of breaching
• Monitors restaurant and Crew Dining areas, ensuring that all crew uphold all standards, rules and regulations in line with USPH guidelines