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Key Responsibilities

• Assist the Executive Housekeeper to oversee the daily operations and duties in the Housekeeping department.
• Support and enforce policies, procedures and best practices throughout the department
• Responsible for the daily activities of the onboard Housekeeping operations, as assigned.
• Conduct daily / regular pre-shift meetings with Housekeeping Supervisors and regularly attend / monitor pre-shift meetings conducted by Supervisors with Housekeeping team members.
• Prepare work schedules for Housekeeping Supervisors and team members within regulatory parameters. All working schedules are to be approved by the Executive Housekeeper.
• Monitor, on a daily basis, the work performance of the Housekeeping Supervisors and team members for accomplishment of assigned tasks. Ensure that all work performance meets HAL standards according to Housekeeping policies, procedures and manuals.
• Monitor the recording of team member working time and overtime.
• Provide prompt follow-up on guest requests / complaints.
• Work closely with Guest Services in handling / dealing with guest requests / complaints and follow up promptly.
• Provide and coordinate follow-up on technical issues related to guest stateroom areas, public areas, main laundry, self-service launderettes, tailor shop, team member areas and other designated facilities.
• Participate in management inspections when required.
• Monitor Laundry Operations including daily production, linen distribution, rags production, valet services and linen inventory.
• Monitor Tailor Shop production and ensure proper tracking of uniforms issued and to crew members including collection at the end of contract.
• Organize, supervise and ensure the proper handling of baggage.
• Ensure all training related to ms Nieuw Jakarta Manual, and HOP’s, and other resources are followed accordingly.
• Monitor the administration and inventory of items delivered through outside vendors: formalwear, wheelchairs, and liquor done by the Housekeeping Administrator.
• Monitor ordering, distribution and collection of supplies, equipment and/or any items or services necessary to the functioning of the department and the accommodation of guests and team members done by Housekeeping Administrator.
• Review final store requisition, chemical inventory done by the Housekeeping Administrator.
• Maintain a correct inventory of all cleaning equipment and ensure they are in working order.
• Maintain a detailed and correct uniform administration. Verify received uniforms and raw material. Submit report to the Executive Housekeeper for review and approval.
• Conduct regular counts and submit a regular uniform inventory to the Executive Housekeeper for review and approval.