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RESPONSIBILITIES:

• Be knowledgeable concerning all facets of shipboard organization and services, ports of call and shore excursions.
•  Liaise with other departments on any suite issues, changes or other requests.
•  3. Ensure that all passenger complaints received are either settled immediately or referred to the Guest Service Manager or Supervisor for follow up. Guests to be promptly advised of all actions taken and all calls to be logged.
•  Receive all reservations for Restaurant requiring reservations as well as acknowledging all RSVPs for hosted tables.
•  Knowledge of SilverWhere.
•  Ensures that the Guest Service Supervisor is approving all documents/printing and forms going into the suites.
•  Ensure that The Herald is received in a timely manner for collection by Housekeeping.
•  Personalize commemorative certificates.
•  Receive lost and found items and deliver to the Seabourn Square. Inventory contents of found purses, etc., in presence of person submitting them and both parties sign inventory. Maintain a log of all found items and reports of lost items.
•  Provide guests with general ship, port and tour information.
•  To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
•  Additional duties as assigned by Guest Service Manager.
•  Handover completed after each shift.
•  Familiar with all guest service related SOPs.
•  Maintain a clean and professional working environment and awareness of comings and goings of all crew entering the back office.