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RESPONSIBILITIES:

• Internet Cafe: Manage day-to-day operations of the Internet Café, ensuring it is open during specified hours, and fully operational throughout the cruise duration. The Internet Café supports all guest and crew communication needs including internet connection, the Norwegian App, cellular land & sea services, and stateroom phones.
• Achieving Revenue Targets: Develop and execute strategies to achieve revenue targets for all communications revenue products. Monitor sales performance regularly and adjust as needed to meet or exceed goals.
• Communications Package Sales & Marketing: Create and implement effective daily marketing initiatives through all onboard channels to promote internet packages and other communications services to guests and crew members. Collaborate with the Shoreside Onboard Revenue department to develop promotional materials and targeted campaigns.
• Level 1 Technical Support: Provide courteous and efficient Level 1 technical support to all guests and crew members regarding internet connectivity, login assistance, and basic software-related issues. Escalate complex technical problems to the ship's IT support team when necessary.
• Equipment Maintenance: Oversee the maintenance and functionality of communications equipment, including computers, printers, stateroom phones, and other related devices. Report any technical issues to the ship's IT support team promptly.
• Training: Train and support the relevant personnel to deliver excellent customer service, Level 1 technical support, and assist with sales efforts.
• Feedback Collection: Gather feedback from guests and crew members regarding communication services and identify areas for improvement to enhance the guest and crew experience and sales drive.
• Budget Management: Assist in managing the communication services budget, including tracking expenses related to internet packages, equipment, and supplies.
• Sales Reporting: Provide regular reports on sales performance, revenue achievements, and marketing efforts related to communication revenue products to the ship's management.
• Safety and Compliance: Adhere to all safety and environmental regulations set by the cruise line and ensure that guests and crew are informed about communication usage guidelines.