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RESPONSIBILITIES:

• Responsible for preparing assigned guest suites according to guest preferences and history.
• Responsible for the ​replenishing of in-suite amenities such as private bar, fruit basket, various collaterals and delivery of mail to the suites.
• Ensures that all procedures and responsibilities related to greeting and arrival are adhered to at all times.Demonstrates proper use of in-suite equipment.
• Assists with and coordinates guests needs and requirements, ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests' satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.
• Regularly monitors customer satisfaction and assumes personal responsibility to ensure it, taking prompt and efficient action to rectify any issues.
• Ensures that crockery, cutlery and glassware are stocked and kept clean as per Company standards.
• Cleaning of suites and assisting with turndown service and bed making in collaboration with the suite attendant.
• Completes the entire cleaning and restocking of a suite before proceeding to the next. Working as a team with the suite attendant to deliver the highest possible service.
• Coordinates guests wet cleaning, laundry and pressing collection and delivery applying Silversea standards at all times.
• Provides packing and unpacking service.
• Maintains the guests' wardrobe as per requests and Company procedures.
• Provides shoeshine services and is aware of the procedures in doing so.
• Assists in booking reservations for restaurants, spa, shore excursions and private tours as required.
• Reports any suite maintenance.
• Responsible for in-suite F&B Requirements such as in-suite dining, afternoon tea, canapé service and private parties applying Silversea standards.
• Displays a full and comprehensive knowledge of the ship's facilities, ports of call and services.
• Acts as a continual source of help, assistance and information to all guests.
• Maintains a high level of communication and feedback within the Housekeeping department as well as other departments around the ship.
• Is fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems.
• Attends daily butler briefings and meetings.
• Responsible for guest mail delivery.
• Supports and assists the suite attendants in all in-suite services to ensure that he/she succeeds.
• Adheres to departmental standards, specifications, and work routines.
• Responsible to record and update guest history files on daily basis.
•  Follows up on special departmental daily side duty assignments.
• Ensures that long staying, special attention or occasion celebrating guests are taken care of exclusively.
• Respects all guests’ privacy and does not discuss guests' private information with colleagues or other guests.