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RESPONSIBILITIES:

• Work closely with the Food & Beverage Manager to support all F&B departments in delivering an efficient and effective daily operation, ensuring consistently high levels of service across all outlets
• Ensure company standards and Policies & Procedures are applied consistently throughout the department, providing guidance, oversight, and timely intervention where required
• Deputise for the F&B Manager as required, supporting decision‑making, operational continuity, and issue resolution
• Lead the ship’s Integrated Pest Management (IPM) programme, hygiene inspections, and ongoing compliance with company standards, Port Health, sanitation, and food safety requirements
• Act as the central point of contact for Public Health, Port Health, and Food Safety, coordinating audits, reporting, training, follow‑up actions, and timely closure of corrective actions
• Provide hands‑on operational support across F&B, including oversight of crew and officers’ mess rooms, crockery control, equipment condition, and coordination of technical visits and maintenance
• Support daily F&B operations and events through effective deployment, ILO compliance, menu and programme checks, meetings, and close cross‑department collaboration with Restaurants, Bars, Galley, and Inventory
• Monitor and analyse guest feedback, CSQ scores, revenue performance, and complaints, working closely with F&B leadership and Customer Services to resolve issues promptly and drive continuous improvement