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RESPONSIBILITIES:

• Comply with company policy regarding waste separation and environmental compliance.
• Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global Hess policies.
• Ensures the highest level of guest satisfaction by providing premium F&B services while aligning with Holland America Line’s brand standards.
• Oversees, plans and coordinates the day-to-day aspects of all F&B Operations onboard the vessel.
• Through various support programs & reporting tools both onboard and ashore, provides analysis and establishes action plans for the F&B department based on the feedback from electronic Guest Surveys (eGSS) as well as other guest feedback and problem tracking programs (IssuTrax; Share Your Thoughts cards; etc.)
• Oversees and directs the performance of the Managers and Supervisors of the F&B Department including but not limited to the Restaurant Operations Manager; Executive Chef; Beverage Manager; Sanitation Officer; Provision Master Etc. In coordination with the relevant shoreside Department Head, regularly reviews the performance of individual Managers and provides direction and goals to maximize performance levels. Oversees the performance review of the Managers’ direct reports (i.e. Maître’ D; Executive Sous Chef; Assistant Maître’ D)
• Establishes and maintains effective internal communications and oversight of the F&B department performance through regular meetings fostering teamwork, productivity and efficiencies.
• Develops new brand-centric initiatives, programs and innovative hospitality concepts for review and approval by applicable GEPD department heads ashore for potential testing and implementation within the HAL brand