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RESPONSIBILITIES:

• Promptly address guest requests and issues with a professional demeanor.
• Uphold premium service standards in all guest interactions, guided by the Supervisor.
• Accurately record guest requests and escalate critical issues as necessary.
• Manage guest financial transactions in line with company policies.
• Assist with the Mariner Loyalty Program and promote company services and apps.
• Maintain high standards of professionalism and support a positive work environment.
• Adhere to health, safety, and environmental policies.
• Perform additional duties as directed by department heads