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RESPONSIBILITIES:

• Trains and supervises staff on a permanent basis in order that they perform their duties in a proper manner.
  
• Introduces new crew members to their working areas and to the rules and regulations on board.
  
• Establishes Work Schedules for the staff and plans their duties accordingly.
  
• Establishes a good working spirit and is co-operative with all other departments.
  
• Interacts with Guests in a friendly manner, show a helpful attitude at all times, always have a smile and be courteous and pleasant, reflective of Orient Express’ standards of service.
  
• Communicates with his/her superior routinely. Participates to meetings as directed.
  
• Active participation in onboard training programs..
  
• Additional duties, not mentioned here, will be expected as per management request.
  
• Attain target KPI’s, any deviation of target is required to have an explanation with plan to reach goal.
  
• KPI’s will be measured on Guest & Crew Satisfaction; goals and expectations will be defined by Orient Express shore management.
  
• KPI’s are used as a measure for performance.