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RESPONSIBILITIES:

• Create a warm, authentic, and personalized connection with every guest, embodying
• Guerlain’s Promise of Beauty and the Spa Art of Wellness.
  
• Perform Guerlain face, body, and holistic treatments according to the Maison’s protocols and standards of excellence, remaining an active member of the treatment team.
  
• Ensure each guest journey is delivered flawlessly, from consultation and treatment preparation through post-treatment recommendations and retail advice.
  
• Act as a role model for service excellence and support the team in maintaining Forbes, LQA, Guerlain, and Orient Express standards.
  
• Act as the Spa’s operational reference for Guerlain treatment protocols, cabin standards, treatment setup, guest journey, and service sequence.
  
• Train, coach, and continuously refresh the Spa team on treatment protocols, product knowledge, consultation techniques, retail recommendations, and service standards.
  
• Observe treatments and operational practices when required, identify development needs, and provide constructive coaching to ensure consistency across the team.
  
• Support the integration and onboarding of new Beauty Experts and therapists, ensuring they are fully familiar with Guerlain protocols and onboard Spa procedures.
  
• Maintain training records, follow up on completed and outstanding training, and communicate any recurring gaps or development needs to the Spa Manager.
  
• Ensure treatment rooms, equipment, professional products, linen, amenities, and treatment materials are prepared and maintained according to established standards.