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RESPONSIBILITIES:

• Achieves personal sales goals and maximizes revenue opportunities.
• Builds trust as a credible expert through personal presence, social skills, general knowledge, and presentation.
  
• Seeks to build deep relationships through the guest journey by sharing stories that inspire guests.
  
• Provides an informed and accurate response about products and services offered reflecting a commitment to the guest.
  
• Portrays a positive image of the onboard retail shops to all guests to build trust and credibility for the entire shop team.
  
• Responds promptly to resolve guests’ requests and feedback, following up with guests as appropriate, escalating to management as necessary.
  
• Drives positive energy and activity on the sales floor.
  
• Delivers brand service strategies and supports product initiatives.
  
• Understands the overall market (e.g., competitors’ strengths and weaknesses, trends, guest demographic, etc.).
  
• Performs other duties, as assigned, to meet business needs.