31 March 2026
Ritz-Carlton Brings in Tim Klauda as SVP Customer Experience
The Ritz-Carlton Yacht Collection has named Tim Klauda as senior vice president, customer experience, effective March 30, 2026.
Working in a newly created role, he will lead the evolution of the guest experience across the fleet, reporting to Ernesto Fara, president and CEO.
According to a press release, Klauda brings more than two decades of leadership positions at the intersection of product, design and guest experience.